Company: Skyway Behavioral Health  

Title: Neuromodulation Coordinator  

FLSA Status: Salary - Exempt 

Location: Hybrid On-Site/Remote 

Approved by: Executive Leadership 

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders.  Our belief is that maladaptive coping strategies are adopted by patients for survival.  While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live.  Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.    

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition.  We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.   

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology.  At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients.  At Skyway, we believe that recovery is not only possible but also attainable for all patients.   

Role Description  

The Neuromodulation (NM) Coordinator role reports to the site Medical Director and is responsible for providing exceptional customer service and coordinating care for patients as they receive treatment from our neuromodulation clinic.  This includes being the primary point of contact for incoming and existing neuromodulation patients and assisting in their scheduling. The NM Coordinator has an unwavering dedication for professionalism, organization, and efficiency. A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

Essential Functions/Core Responsibilities  

• Responsible for being primary point of contact for new NM patients, coordinating new patient paperwork, and orienting patients and families to their treatment in the clinic.

• Tracking all new patient inquiries and ensuring evaluation and treatment process is followed for each patient while effectively communicating internally to coordinate patient care.

• Maintain schedule for all patient evaluations and ongoing treatments.

• Answer phone, email, and respond to messages in the electronic medical record (EMR) accordingly.

• Provides on-site coverage of Concierge desk staffing as needed.

• Maintain accurate records regarding communication with patients in EMR.

• Attend departmental meeting every two weeks and meet with site medical director weekly.

• Assisting in developing systems that maximize administrative and clinic efficiency.

• Coordinates patient NM services scheduling and be the “go-to” person for all patient communication and inquiries, directing patients to the appropriate Skyway personnel.

• Manages technician schedules related to NM treatments.

• Collaborates with providers and staff to orchestrate the flow of patients through the treatment process.

• Coordinates with technicians and medical providers to help ensure quality patient care.

• Responding to patient concerns by addressing directly or routing to the appropriate person in accordance with SBH policy and procedure.

• Supports the organization's mission, vision, values, and strategic initiatives.

• Maintain completion of all competencies associated with role and in accordance with SBH policies and subsequent Joint Commission standards.

• Ensures compliance with all applicable local, state, federal regulations, and guidelines and adhering to patient confidentiality and HIPPA practices.

• Help clinic maintain compliance with REMS, DEA, Med log audits etc.

• Performs other duties as assigned.

Minimum Requirements 

• 3 or more years of experience as a front desk administrator, office manager, or related role in a clinical or medical setting.  

• Bachelor’s or associate degree preferred or direct experience as an administrative staff in a behavioral health setting.  

• Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR/EMR systems. 

• Exceptional organization skills, reliable and timely. 

• Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives. 

• Must be fluent in reading, writing, and speaking English.

• Reliable form of transportation when reporting on-site to work. 

Additional Preferred Skills  

• Previous experience working in a clinic that administers controlled substances. 

• An ability to demonstrate initiative, flexibility, and ability to think and find answers.

• A passion for coaching, mentorship, and team-development.  

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions. 

• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help. 

• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.  

• Someone who embodies Skyway values:  

o Embraces the whole person.  

o Commits to innovative research-based programs.  

o Believes we are better together.  

o Celebrates expressions of diversity.  

o Believes in service and supporting our communities. 

o Views leadership as a privilege to elevate others to their highest potential.  

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.  The employee is occasionally required to walk and climb or balance.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits:

• Medical benefits- Blue Cross Blue Shield of Illinois

• Dental benefits- Blue Cross Blue Shield of Illinois

• Vision benefits- Blue Cross Blue Shield of Illinois

• Short & Long Term Disability- Blue Cross Blue Shield of Illinois

• 401K Safe Harbor Match- Ameritas BlueStar 

• PTO

• Paid Holidays

• Paid Sick Time

• Paid Floating Holidays

• Paid Wellness Days

• Regular clinical supervision

• Collaborative professional growth development

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours. 

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

We celebrate diversity and are committed to creating an inclusive environment for all employees.