Company: Skyway Behavioral Health 

Title: Program Manager 

FLSA Status: Exempt   

Location: Downers Grove, IL  

Skyway Behavioral Health is an innovative center that goes beyond the treatment of mood, anxiety, and eating disorders to address underlying traumatic stress.  Our belief is that maladaptive coping strategies are adopted by patients for survival.  While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live and have evolved into psychiatric symptoms and disorders. 

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial trauma. We use cutting-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.  

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology.  At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients.  At Skyway, we believe that recovery is not only possible but also attainable for all patients.   

Role Description 

The Program Manager (PM) reports to the Executive Clinical Director and serves on the Skyway Management team. The Program Manger is a trusted leader who collaborates with senior management to embody and promote the mission of Skyway Behavioral Health. The PM serves as a catalyst to maximize the quality of clinical services provided by their direct reports through a balanced approach of accountability, and the provision of a felt sense of purpose, meaning and value.

Essential Functions/Core Responsibilities 

• Responsible for hiring and coordinating the training of new clinical staff members; providing clinical supervision and support, as necessary.
• Responsible for providing leadership of clinical staff therapists and oversight of clinical programs. Promote quality patient services and overall patient satisfaction. Responsible for resolution of any patient or customer concerns. 
• In coordination with the leadership team, responsible for overseeing clinic operations and programs to achieve established strategies, goals and objectives aligned with Joint Commission Standards. 
• Performs annual employee performance and competency reviews as required for clinical staff. Reviews serve to provide feedback to help staff meet their professional goals and ensure completion of required competencies. 
• Establishes and maintains effective communications and working relationships physicians, providers, and all colleagues. Responds timely to provider concerns and resolves problems as appropriate. Actively leads and participates in established committees as needed. 
• Collaborates with the leadership team in creating and sustaining a culture of compassion and healing. Demonstrates servant leadership by performing all tasks needed to meet the clinic needs at that moment in time and in conjunction with direct reporting therapists.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and improves processes to ensure that established policies, goals, and objectives are achieved. 
• Administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, federal regulations and guidelines. 
• Maintain completion of all competencies associated with role and in accordance with Skyway Behavioral Health policies and subsequent Joint Commission standards.
• Performs other job duties as assigned.

 Minimum Requirements

• Five or more years of experience in a clinical or medical setting. 
• Completion of a graduate or master's degree (MA, MS, Ph.D., or Psy.D.)
• Must have provisional license or be license eligible (LPC or LSW)
• Exceptional organization skills, reliable and timely.
• Excellent interpersonal and communication skills that are clear, respectful and considerate of other’s perspectives.
• Must be fluent in reading, writing, and speaking English.
• Clinical proficiency in treatment, diagnosis and documentation.
• Reliable form of transportation to work.
• Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems.

Additional Preferred Skills 

• Independent license (either LCPC, LCSW, LMFT, Licensed Psychologist)
• A passion for coaching, mentorship and team-development. 
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help
• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations
• Somebody who embodies Skyway values:

1. Embraces the whole person. 
2. Commits to innovative research-based programs. 
3. Believes we are better together. 
4. Celebrates expressions of diversity. 
5. Believes in service and supporting our communities.
6. Views leadership as a privilege to elevate others to their highest potential. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.  The employee is occasionally required to walk and climb or balance.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

• Medical benefits- Blue Cross Blue Shield of Illinois
• Dental benefits-Blue Cross Blue Shield of Illinois
• Vision benefits-Blue Cross Blue Shield of Illinois
• Short Term Disability
• Long Term Disability
• 401K Safe Harbor Match- Ameritas BlueStar
• PTO
• Paid Holidays
• Paid Floating Holidays
• Paid Sick Time
• Paid Wellness Days
• Regular clinical supervision
• Collaborative professional growth development

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions.  The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours.

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   

We celebrate diversity and are committed to creating an inclusive environment for all employees.